When Ethan Greene lost the love of his life, he never thought he would be able to replace her, until one woman stepped in and showed him how to be happy again. Now, on a romantic Christmas trip to New York City, he has a plan to show Vanessa just how important she is to him and maybe even to give his daughter, Daisy, a complete family again. He's going to propose with a perfect ring from Tiffany's.

Gary Knowles and his girlfriend, Rachel, are on the trip of a lifetime in New York at the most magical time of year. The only thing missing is Gary's gift for Rachel, since as usual, he's left his shopping far too late. On a last-minute Christmas Eve visit to Tiffany's, he quickly picks out a charm bracelet for her and heads back to their hotel.

But, in a moment, one small mistake changes everything...